Table of Contents
Frequently Asked Questions
What is Remote Process Explorer?
Remote Process Explorer is a powerful tool for managing, monitoring and analyzing processes on a local or remote computer.
How can I download Remote Process Explorer?
To download and install Remote Process Explorer please follow these instructions.
To install and run Remote Process Explorer, your computer will need the following minimum requirements based on your operating system:
- Administrator privileges are required to properly install on Windows 2000, XP and Windows Vista
- Super VGA 800 x 600 video adapter
- Microsoft® Internet Explorer® 5.5 or higher
- Internet access is required to register and receive product updates
Will it run on my operating system?
The latest version of Remote Process Explorer supports the following Windows platforms:
- Windows Vista™
- Windows XP
- Windows 2000
Windows 9x,ME is not supported
Can I install Remote Process Explorer under Windows NT/2000/XP if I don't have administrative privileges?
No. To correctly install Remote Process Explorer under Windows NT/2000/XP you must have administrative privileges. If you are going to use Remote Process Explorer only on a local computer you must have local admin's privileges. If you are going to use Remote Process Explorer throughout your network you must have domain admin's privileges.
What limitations are there in an unregistered version?
Well, there are no functional limitations for unregistered versions and you may use Remote Process Explorer (during the evaluation period) as a fully registered program but only on one computer in the network. In addition, unregistered versions of Remote Process Explorer display nag screens!
What is the easiest way to order Remote Process Explorer?
The easiest way to purchase Remote Process Explorer is to buy pay via one of our payment options and download the software immediately.
After making your purchase you will receive an e-mail with a registration number which you will use to activate your copy of Remote Process Explorer. Click here to be directed to the ordering page.
Can I install Remote Process Explorer on more than one computer?
For every installation on a separate machine an additional license is required.
I have lost my registration number. How do I get it?
If you have lost your license code you may request a copy be sent to you.
Please fill out the registration information request form.
What is your upgrade policy?
There are four kinds of release: major releases, minor releases, bug fix releases, and beta releases. Major releases include significant new features, greatly enhancing the product, and are relatively rare - no more than one per year; often less. Minor releases add some new features, but not as significant, but more frequent than major releases. Bug fix releases do not add any new features, but correct problems with existing features. Beta releases include new or changed features for early-adopter users to test, to help us improve the product prior to a general release, i.e. a major, minor or bug fix release.
We may charge a small upgrade fee for major releases, if the amount of work put into it justifies it. However, to help you have the best software available, it is our policy that minor, bug-fix and beta release updates are always free for licensed users.
How do I upgrade to the latest version?
Upgrading is an easy two-step process. Download the new version and install it. More detailed information can be found on the following page: Installing the application
How can I sign up to receive e-mail notification of upgrades and other announcements?
If you would like to be notified of software updates or new versions becoming available, please register with the forum, and you will be subscribed to the notifications automatically.
Using Remote Process Explorer
Remote Process Explorer doesn't work. Why?
Software doesn't work with Windows Home editions because remote administrating is disabled in these versions. Software works with Windows 2000, XP Pro, Vista Business, Windows Server 2003, Windows Server 2008.
You must have administrative privileges to connect to the remote computer.
If your current account is not administrative then you may specify administrative login and password in properties of the remote computer in computer list (right click on the remote computer→ Properties→Connect as)
1. Make sure the administrator account has a password. Blank password will NOT work. Go to Control Panel → User Accounts → Create a password for the admin user.
2. Make sure simple file sharing is disabled. - Go to Control Panel → Folder Options → View tab → Scroll right to the bottom at Advanced Settings → Uncheck Use simple file sharing.
3. Make sure file and printer sharing exception is allowed in the firewall or simply turn off the Windows Firewall. - Go to Start → Run → type netsh firewall set service type = FILEANDPRINT mode = ENABLE and click OK.
4. Start → Settings → Control Panel → Administrative Tools → Local Security Policy → Network access: Sharing and security model for local accounts option → set Classic: Local users authenticate as themselves.
As a rule these parameters are set by default in corporate network because it is impossible to provide remote administrating without these settings. Home user must set these parameters by himself.
Which ports do I need to open on the firewall to allow Remote Process Explorer to work?
You need to open 135-139 ports and all ports above 1024 for incoming and outgoing packets:
- Port 135 (TCP) - for Remote Procedure Call (RPC) Service
- Port 137 (UDP) - for NetBIOS Name Service
- Port 138 (UDP) - for NetBIOS Netlogon and Browsing
- Port 139 (TCP) - for NetBIOS session (NET USE)
- Ports above 1024 (TCP) - for RPC Communication.
- DCOM needs open UDP ports in the 1024-5000 range. How to configure DCOM to listen to a specific ports range
Remote Process Explorer works like any other standard Windows NT/2000/XP administrative tool (such as Event Viewer, Services, Computer Management, etc.) so, if these tools work then Remote Process Explorer will work, too.
You can find more information in the Microsoft's Knowledge Base