Support center
Find answers across FAQ, articles, help, how-tos and release notes - or browse by product.
Open the customer portal- Support includedOne year with every license
- Knowledge baseFAQ, help and how-tos
- Customer portalSubmit and track tickets
- User guidesPDF docs for offline use
- Bulk operations
- Building your computer list
- Take your first action
- Registering your license
- Keeping up to date
- Updates and licensing
- Add your first server
- Explore your servers
- Install and launch
- Filtering and exporting
- Reading the log
- Application log
- How to see who is logged on to a Remote Desktop server
- How to log off disconnected RDP sessions
- How to find which user is using high CPU on an RDS host
- How to shadow a Remote Desktop user's session
- How to send a message to all Remote Desktop users
- How to reboot a terminal server without losing user data
- How to detect an RDP brute-force attack from failed logons
- How to audit RDP logon history (who logged in and when)
Can't find what you need? Browse by product or open a support ticket.