Filtering and exporting

A busy log scrolls quickly. The filter strip above the list narrows it to what you are looking for, and the right-click menu gets the result out of the program.

Narrow the log

Use the controls at the top of the Application log tab together; they combine, so each one you add tightens the result:

• Level toggles - turn off the levels you do not care about. Hiding Debug and Info leaves just the Warning, Error, and Fatal entries, which is usually what you want when something has gone wrong.
• Category - pick a category to focus on one part of the program, such as server connections.
• Search text - type to keep only entries whose message contains that text, like a server name.

Clear the filters to see everything again.

Copy and export

Right-click the list to copy or save entries:

• Copy the selected rows to paste into an email or a ticket.
• Export to file... to save the visible entries. Choose CSV to open in a spreadsheet, JSON for processing, or Text for a plain log.

When you contact support, the most useful attachment is an export filtered to the Warning, Error, and Fatal entries from around the time the problem happened. That gives the smallest file that still shows what went wrong.

The handbook covers this in filtering and searching log entries and copying and exporting log entries.