Support center
Find answers across FAQ, articles, help, how-tos and release notes - or browse by product.
Open the customer portal- Support includedOne year with every license
- Knowledge baseFAQ, help and how-tos
- Customer portalSubmit and track tickets
- User guidesPDF docs for offline use
- Filter fields reference RDP traffic RDP received rate (B/s) - aggregate inbound RDP bytes per second. RDP send rate (B/s) - aggregate outbound
- User session metrics reference RDP send rate (graphable) - bytes per second from the server to the client. RDP connection quality Reported by the RDP
- Custom command-line tools RDP Sessions qwinsta /server:<name> RDP Sessions (detailed) Win32_LogonSession filtered to LogonType=10 (RDP) RDP
- Connecting via Remote Desktop RDP session to the selected server using the standard Microsoft client (mstsc.exe). How to do it Select one server
- Server metrics reference RDP traffic RDP received rate (graphable) - traffic rate flowing from clients into the server across all RDP connections
- Choosing which metrics to graph RDP received rate, RDP send rate, Disk free %, Disk read speed, Disk write speed, Network received, Network sent
- Entity details RDP - RDP received rate, RDP send rate, TCP RTT, TCP bandwidth, Output FPS, Input FPS, Frame quality, Loss
- Server metric graphs reference RDP traffic Metric Unit Default RDP received rate B/s shown RDP send rate B/s shown Disk Metric Unit
- User session metric graphs reference RDP traffic Metric Unit Default RDP received rate B/s shown RDP send rate B/s shown TCP bandwidth B/s shown
- Introduction RDP bandwidth, disk activity, network throughput, session and user counts, and several frame-quality metrics for the RDP
- Disconnecting a user RDP connection but leaves the session on the server. The user can connect again later and find their
- Filter overview RDP traffic, disk, network, and connection quality. User sessions: 32 fields covering identity, session state, CPU and memory
- Server administration tools RDP on or off, inspect RDS properties and licenses, manage user profiles, browse session history, read failed-logon
- Server state verification RDP), 80 (HTTP), 443 (HTTPS). Timeout Default timeout in ms - how long the program waits for the ICMP
- RDS properties RDP, or SSL/TLS. Encryption level - for example Low, Client compatible, High, or FIPS compliant. Certificate - the certificate currently
- Enabling or disabling Remote Desktop RDP. How to do it Right-click the server on the Servers tab and choose Administration > Configure
- System requirements RDP 3389/TCP The account you run Terminal Services Manager under must have administrator rights on the remote computer
- Graphs and charts RDP latency spiked. Each data tab keeps its own independent set of charts, with a tab strip of the metrics
- Logging off a user RDP window close. Tell the user before you log them off if you can. Use Send a message
- Monitoring servers RDP traffic, session counts, and connection-quality numbers. It is the place to start when you want a single
Can't find what you need? Browse by product or open a support ticket.